REFUND & CANCELLATION POLICY
Effective Date: [17/09/2026]
Last Updated: [17/09/2026]
This Refund & Cancellation Policy applies to paid services provided through GelStone Local Jobs, operated by Ankur Jyoti Konwar ("GelStone Local Jobs", "we", "us", or "our").
This Policy applies to payments made through:
Website: www.gelstone.com
Android Application: GelStone Local Jobs
Other official GelStone Local Jobs payment channels.
By purchasing a paid service from GelStone Local Jobs, you acknowledge and agree to this Refund & Cancellation Policy, subject to applicable law.
1. Paid Services
GelStone Local Jobs provides certain paid services to:
Job seekers/candidates;
Employers;
Recruitment agencies.
Paid services may include, but are not limited to:
Recruitment services for candidates;
Recruitment services for employers;
Job-posting services;
Featured or promotional job-posting services, where offered;
Other recruitment-related services introduced through the platform.
The price and applicable conditions for a service will be displayed before payment.
2. Payment Processing
Payments may be processed through third-party payment providers, including Razorpay.
After a successful payment, the relevant paid service may be activated or delivered according to the description displayed at the time of purchase.
A payment transaction may take some time to be confirmed due to banking, payment gateway, network, or technical issues.
Users should not make repeated payments solely because a payment confirmation is delayed.
If an amount has been deducted but the service has not been activated, the user should contact us with the transaction details.
3. Employer Job-Posting Cancellation
An employer may request cancellation of a job-posting service before the job posting has been published or the service has been substantially provided.
Once a job posting has been published or the purchased service has substantially commenced, cancellation may not result in a refund, except where:
We agree to provide a refund;
The service was not delivered as described;
A technical problem prevented delivery of the paid service;
A refund is otherwise required under applicable law.
Payment for a job posting does not guarantee a particular number of applications, candidates, interviews, or successful hiring.
4. Candidate Recruitment-Service Cancellation
Candidates may purchase recruitment-related services from GelStone Local Jobs.
A candidate may request cancellation before the relevant recruitment service has substantially commenced.
Once recruitment work or another paid service has substantially commenced, the payment may become non-refundable, except where a refund is required under applicable law or approved by GelStone Local Jobs.
Payment for a recruitment service does not guarantee employment, an interview, a job offer, selection, a particular salary, or employment with any specific employer.
5. Recruitment Service Does Not Guarantee Employment
GelStone Local Jobs may provide recruitment assistance and related services, but employment decisions are ultimately made by employers.
Therefore, a refund will not ordinarily be provided solely because:
A candidate was not selected;
A candidate did not receive an interview;
An employer did not select a candidate;
An employer did not respond;
A vacancy was filled by another candidate;
A candidate did not receive a particular salary;
A candidate did not obtain employment within a particular period.
Similarly, an employer is not automatically entitled to a refund merely because a particular candidate was not hired or a particular recruitment outcome was not achieved.
This does not affect any refund or consumer rights that cannot legally be excluded.
6. Duplicate Payments
If you accidentally make the same payment more than once for the same service, please contact us as soon as possible.
Where we verify that a genuine duplicate payment occurred, we may refund the duplicate amount, subject to applicable payment-processing procedures and applicable law.
Please provide:
User name;
Registered email address;
Transaction ID/reference;
Payment date;
Amount paid;
Relevant service.
7. Failed Transactions
If your bank or payment provider shows that money was deducted but GelStone Local Jobs does not receive confirmation of a successful payment, please contact us.
We will verify the transaction with the applicable payment provider.
If the payment was unsuccessful and the amount is subsequently reversed by the payment provider or bank, no additional refund may be necessary.
If GelStone Local Jobs received the payment but the purchased service was not delivered due to a technical problem, we may either:
Activate/provide the purchased service; or
Process an appropriate refund, subject to applicable circumstances and law.
8. Service Not Delivered
If you have successfully paid for a service but the service was not delivered because of an error attributable to GelStone Local Jobs, please contact us.
After verifying the transaction and circumstances, we may provide:
The purchased service;
A replacement service;
A partial refund; or
A full refund,
as appropriate to the circumstances and subject to applicable law.
9. Job Posting Rejection or Removal
GelStone Local Jobs may reject, suspend, or remove a job posting if it:
Violates our Terms & Conditions;
Appears fraudulent or misleading;
Violates applicable law;
Contains prohibited content;
Creates a security or legal risk;
Misuses candidate information;
Does not represent a legitimate employment opportunity.
If a paid job posting is rejected before the service is substantially provided, GelStone Local Jobs may, depending on the circumstances, provide an appropriate refund or alternative resolution.
If a job posting is removed because of the employer's violation of our Terms & Conditions, a refund is not automatically guaranteed.
Any refund will be determined in accordance with the circumstances and applicable law.
10. Fraudulent or Misleading Services
If GelStone Local Jobs determines that a user has attempted to obtain a refund fraudulently, manipulated a payment system, provided false information, or otherwise abused the refund process, we may investigate the matter and take appropriate action.
This may include:
Rejecting an improper refund request;
Suspending an account;
Terminating an account;
Restricting access to paid services;
Taking appropriate legal or other action where necessary.
Nothing in this section limits rights available under applicable law.
11. Cancellation by GelStone Local Jobs
We may cancel or discontinue a paid service where necessary because of:
Technical problems;
Security concerns;
Legal or regulatory requirements;
Fraudulent activity;
Violation of our Terms & Conditions;
Unavailability of a required service;
Other circumstances beyond our reasonable control.
If we cancel a paid service before it has been delivered and a refund is appropriate, we may provide a full or partial refund depending on the circumstances.
12. Refund Method
Where a refund is approved, we will generally attempt to process the refund through the original payment method used for the transaction.
The time required for the refunded amount to appear in the user's account may depend on:
Razorpay;
The user's bank;
Card issuer;
UPI provider;
Other payment providers;
Banking and payment-processing systems.
GelStone Local Jobs does not control the processing time of a user's bank or payment provider.
13. Refund Request Procedure
To request a refund, cancellation, or investigation of a payment, contact us at:
Please include:
Name:
Registered email:
Mobile number:
Transaction ID/Payment reference:
Date of payment:
Amount paid:
Service purchased:
Reason for the request:
Providing complete information helps us investigate the request more efficiently.
14. Refund Review
Each refund request may be reviewed based on:
The service purchased;
Whether the service has already been delivered;
Whether the service has substantially commenced;
The reason for cancellation;
Whether a technical problem occurred;
Whether a duplicate payment occurred;
Whether the job posting was published;
Whether recruitment work had already commenced;
The user's compliance with our Terms & Conditions;
Applicable consumer and other laws.
A decision regarding a refund will be communicated to the user through the contact information available to us.
15. Refunds Required by Law
Nothing in this Policy is intended to remove, restrict, or override any refund, cancellation, consumer, or other legal rights that cannot lawfully be excluded.
Where applicable Indian law requires a refund, cancellation, or other remedy, GelStone Local Jobs will comply with the applicable legal requirements.
16. Taxes and Payment Charges
Where a refund is provided, the treatment of applicable taxes, payment-processing charges, or other charges will depend on the nature of the transaction and applicable law.
Where legally required, applicable amounts may be adjusted in connection with a refund.
17. Changes to Prices
GelStone Local Jobs may change the prices of its paid services from time to time.
A price change will generally apply to new purchases after the change becomes effective.
Unless otherwise required by applicable law, a change in price will not automatically result in a refund for a service that was already purchased.
18. Free Services
If a service is provided free of charge, there is no monetary amount to refund.
However, users may still be subject to our Terms & Conditions and Privacy Policy.
19. Relationship with Terms & Conditions
This Refund & Cancellation Policy should be read together with the GelStone Local Jobs Terms & Conditions and Privacy Policy.
If there is a conflict between this Policy and a specific written agreement for a particular paid service, the specific agreement may apply to the extent permitted by applicable law.
20. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Changes may be made because of:
Changes in our services;
Changes in payment methods;
Changes in pricing;
Changes in applicable law;
Changes in our business practices.
The updated version will be published on our website and/or application with an updated "Last Updated" date.
21. Contact Information
For refund, cancellation, or payment-related questions, contact:
GelStone Local Jobs
Owner: Ankur Jyoti Konwar
Business Address:
Handique Patsaku Gohain Gaon
P.O. Patsaku
PIN – 785673
District – Sivasagar
Assam, India
Email: ankurkonwar315@gmail.com
Website: www.gelstone.com
22. Acceptance
By purchasing a paid service from GelStone Local Jobs, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its applicable terms, subject to your rights under applicable law.
Effective Date: [17/09/2026]
Last Updated: [17/09/2026]